Relationship Banker: Grow Client Relationships & Thrive

Banco Santander SA; Stratford (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Banco Santander SA in Stratford, CT is seeking a Banking Center Relationship Banker 2 to serve customers, promote financial products, and support branch operations. You will engage in needs-based conversations, handle routine teller transactions, and contribute to growth metrics.

This role requires prior customer service and sales experience, flexibility in schedule, and the ability to work in a team within a regulated banking environment.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all bank products and services.
• Ability to work a flexible and/or rotating schedule.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures.
• Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based banking sales

Supervisory experience

Coaching & motivating

Team collaboration

Education

High School Diploma or GED

Associates or Bachelor's degree

Job description

Banco Santander SA in Stratford, CT is seeking a Banking Center Relationship Banker 2 to serve customers, promote financial products, and support branch operations. You will engage in needs-based conversations, handle routine teller transactions, and contribute to growth metrics.

This role requires prior customer service and sales experience, flexibility in schedule, and the ability to work in a team within a regulated banking environment.