Relationship Banker: Grow Customer Relationships & Service

Santander Consumer USA Inc.; Stratford (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a customer-focused banking professional in Stratford, CT to support daily teller operations and sales initiatives. You will interact with customers, assess their needs, and promote appropriate financial products while ensuring accuracy and compliance.

The role requires a flexible schedule with potential weekend hours and travel to other banking centers as needed. A supervisory track may develop for qualified candidates.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork.
• Ability to work a flexible and/or rotating schedule; may be required to work weekends/extended hours; travel may be required to alternative Banking Centers.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, using available resources.
• Evaluates client needs and offers appropriate financial products and services to build relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to grow branch profitability.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures.
• Assist with supervision of banking center colleagues, coaching and onboarding new bankers.

Skills

Customer service

Needs-based selling

Supervisory experience

Product knowledge

Branch operations

Flexible schedule

Travel potential

Coaching and mentoring

Education

HS Diploma or GED

Associates or Bachelor's preferred

Job description

Santander Consumer USA Inc. is seeking a customer-focused banking professional in Stratford, CT to support daily teller operations and sales initiatives. You will interact with customers, assess their needs, and promote appropriate financial products while ensuring accuracy and compliance.

The role requires a flexible schedule with potential weekend hours and travel to other banking centers as needed. A supervisory track may develop for qualified candidates.