Regional Relationship Banker II: Growth & Client Impact

Santander Consumer USA Inc.; Bloomfield (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Santander Consumer USA Inc. in Bloomfield, CT is seeking a Banking Center Supervisor who combines customer service excellence with needs-based sales to grow relationships and ensure branch performance.

You will guide tellers, support sales initiatives, and ensure compliance while delivering a positive customer experience. Candidates should have 3–4 years in customer service with banking sales experience and 0–2 years of supervisory exposure, along with a solid understanding of available

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to travel to various Banking Centers within the regions.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, utilizing available resources and tools.
• Evaluates client needs and offers appropriate financial products and services through needs-based conversations to build relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to drive branch growth and profitability.
• Achieve/exceed both individual and team goals in sales, service and operations.
• Maintain compliance with Federal and State regulations and bank policies; meet audits.
• Assist with supervision of banking center colleagues, coaching and onboarding new bankers.

Skills

customer service

needs-based selling

sales experience

banking products

Education

HS Diploma or GED

Associates or Bachelor's degree

Job description

Santander Consumer USA Inc. in Bloomfield, CT is seeking a Banking Center Supervisor who combines customer service excellence with needs-based sales to grow relationships and ensure branch performance.

You will guide tellers, support sales initiatives, and ensure compliance while delivering a positive customer experience. Candidates should have 3–4 years in customer service with banking sales experience and 0–2 years of supervisory exposure, along with a solid understanding of available