Relationship Banker: Grow Client Relationships

First National Bank; New Kensington (Westmoreland County); On-site; USD 38,000 - 52,000; Full time

Job summary

First National Bank is hiring a Relationship Banker in the Retail unit to develop proficiency in basic consumer banking, account servicing and lending. You will execute branch leads, assist customers with transactions, and identify opportunities to convert transactions into qualified sales or referrals across market locations.

The role emphasizes adherence to FNB policies, strong customer service, and effective use of branch technology while supporting risk management and compliance requirements.

Qualifications

• Bachelor/B2B? (Note: Education specified is High School or GED)
• Strong customer service and communication skills are required.
• Ability to identify customer needs and cross-sell bank products.
• Knowledge of banking policies and consumer products/services.
• Experience with bank software and referrals processes.
• Attention to detail and data quality in referrals and applications.
• Strong organizational and interpersonal abilities.
• Ability to work in a team and support branch goals.
• Willingness to travel for onboarding and training.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs.
• Leverage sales leads and cross-sell banking products and services.
• Identify and achieve weekly sales/referral goals.
• Input and maintain data quality for referrals and customers.
• Perform routine teller and operational duties per policies.
• Support risk management by following company procedures.
• Work at various locations within the market as needed.

Skills

Excellent customer service skills

Excellent communication skills

Excellent organizational, analytical &

Detail-oriented

Personal computer & software

MS Word

MS Excel

MS PowerPoint

Sales & customer service

Banking policies & consumer products

Education

High School or GED

Tools

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Job description

First National Bank is hiring a Relationship Banker in the Retail unit to develop proficiency in basic consumer banking, account servicing and lending. You will execute branch leads, assist customers with transactions, and identify opportunities to convert transactions into qualified sales or referrals across market locations.

The role emphasizes adherence to FNB policies, strong customer service, and effective use of branch technology while supporting risk management and compliance requirements.