Relationship Banker: Everyday Banking & Solutions

TD; Waterville (ME); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank in Waterville, Maine is seeking a client-focused professional to deliver everyday banking and support consumer product needs by building meaningful relationships with accuracy and care while adhering to risk and regulatory standards.

You will be the first point of contact for clients, handling transactions, identifying needs, and guiding referrals to specialists. The role requires solid communication, multi-tasking, and flexibility to work evenings, weekends, and holidays as scheduled.

Qualifications

• High school diploma or GED
• 1+ years demonstrated experience working with clients
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Job description

TD Bank in Waterville, Maine is seeking a client-focused professional to deliver everyday banking and support consumer product needs by building meaningful relationships with accuracy and care while adhering to risk and regulatory standards.

You will be the first point of contact for clients, handling transactions, identifying needs, and guiding referrals to specialists. The role requires solid communication, multi-tasking, and flexibility to work evenings, weekends, and holidays as scheduled.