Relationship Banker: Elevate Customer Financial Journeys

Northwest Bank; Lebanon (Lebanon County); On-site; USD 40,000 - 55,000; Full time

Job summary

Northwest Bank is seeking a Relationship Banker to bring a customer-centric experience to life. You will connect with customers, understand financial goals, and guide account selections with accuracy and efficiency.

In this role you’ll partner with teammates to create a welcoming environment, drive productive conversations, and build lasting relationships through proactive outreach and personalized service.

Qualifications

• Naturally people-focused with strong, clear communication and curiosity.
• Motivated to learn and grow in a financial environment.
• Comfortable leading deeper financial conversations to solutions.
• Detail-oriented and confident with technology.
• Team player with a positive, professional presence.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.

Skills

People focus

Clear communication

Curiosity

Tech comfortable

Team player

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Relationship Banker to bring a customer-centric experience to life. You will connect with customers, understand financial goals, and guide account selections with accuracy and efficiency.

In this role you’ll partner with teammates to create a welcoming environment, drive productive conversations, and build lasting relationships through proactive outreach and personalized service.