Customer-First Banking Advisor

Northwest; Northern (KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Northwest Bank is seeking a Relationship Banker to deliver outstanding customer experiences and financial guidance. You will participate in account selection, opening processes, and cross-sell opportunities while maintaining accuracy and efficiency.

Strong communication and a team-oriented mindset are essential. The role focuses on developing lasting customer relationships, leveraging product knowledge, and collaborating with Mortgage, Business Banking, Wealth, and other partners to meet growth

Qualifications

• Customer service experience preferred
• Clear communication and active listening required
• Ability to identify customer needs and provide solutions
• Comfort with technology and digital banking tools

Responsibilities

• Be the trusted point of contact in the financial center and deliver seamless experiences
• Guide customers through account opening with accuracy and efficiency
• Recommend products and services to support customers' financial goals
• Build relationships through proactive outreach and personalized service

Skills

Customer service

Communication

Sales skills

Team player

Detail oriented

Technology savvy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank is seeking a Relationship Banker to deliver outstanding customer experiences and financial guidance. You will participate in account selection, opening processes, and cross-sell opportunities while maintaining accuracy and efficiency.

Strong communication and a team-oriented mindset are essential. The role focuses on developing lasting customer relationships, leveraging product knowledge, and collaborating with Mortgage, Business Banking, Wealth, and other partners to meet growth