Relationship Banker: Elevate Customer Experience & Growth

LE001 Northwest Bank; Iowa; On-site; USD 28,000 - 36,000; Full time

Job summary

Northwest Bank in the United States seeks a Relationship Banker to bring the customer experience to life. You will help customers select and open accounts, advise on products, and provide accurate, attentive service that makes banking personal and easy.

You will grow relationships through proactive outreach, collaborate with partners across Mortgage, Business Banking, Wealth, and more, and strive to meet performance goals while maintaining compliance and operational soundness.

Qualifications

• Experience in customer service, retail, or sales is preferred.
• Strong communication and interpersonal skills.
• Ability to build relationships and understand customer needs.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.
• Perform other duties as assigned to support financial center operations.

Skills

Customer service

Communication

Sales

Education

High School Diploma or equivalent

Job description

Northwest Bank in the United States seeks a Relationship Banker to bring the customer experience to life. You will help customers select and open accounts, advise on products, and provide accurate, attentive service that makes banking personal and easy.

You will grow relationships through proactive outreach, collaborate with partners across Mortgage, Business Banking, Wealth, and more, and strive to meet performance goals while maintaining compliance and operational soundness.