Relationship Banker: Elevate Customer Experience

Community Bank, N.A.; Town of Champlain (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision insurance

Dental insurance

401K with match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Relationship Banking Representative to deliver a welcoming, customer-focused experience while handling teller and desk responsibilities. You will educate customers on digital banking tools and guide them through transactions and service requests in a fast-paced retail environment.

The role emphasizes active listening, consultative conversations, and accuracy in processing everyday banking needs while adhering to security and regulatory requirements.

Qualifications

• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail with accurate math skills.
• Proficiency with digital tools and Microsoft Office.
• Ability to build trust, demonstrate empathy, and remain professional.

Responsibilities

• Deliver a welcoming, professional customer experience in the lobby.
• Open new accounts, close accounts, initiate wire transfers and support service requests.
• Educate customers on digital banking tools and features.
• Assist with balance discrepancies, debit card issues, and referrals to specialists.
• Collaborate with branch partners to meet customer needs and branch goals.
• Maintain compliance with policies, procedures and security standards.

Skills

Interpersonal skills

Listening skills

Communication skills

Attention to detail

Math proficiency

Digital tools proficiency

Microsoft Office

Empathy and integrity

Education

High School Diploma or GED

Job description

Community Bank, N.A. is seeking a Relationship Banking Representative to deliver a welcoming, customer-focused experience while handling teller and desk responsibilities. You will educate customers on digital banking tools and guide them through transactions and service requests in a fast-paced retail environment.

The role emphasizes active listening, consultative conversations, and accuracy in processing everyday banking needs while adhering to security and regulatory requirements.