Relationship Banking Specialist - Customer Experience

Community Bank, N.A.; Village of Camden (NY); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Community Bank, N.A. is seeking a Relationship Banking Representative to deliver a welcoming, customer‑centric banking experience across teller and desk duties.

You will be the first point of contact in the lobby, guiding customers through their in‑branch journey with professionalism and care. You will listen to customer needs, educate them on products and digital tools, open and close accounts, process transfers, and coordinate with partners to resolve issues promptly while upholding bank

Qualifikationen

• High School Diploma or GED required.
• Internal product knowledge, teller, and platform training preferred.
• Ability to attend a 5-7 day initial training program, which may involve overnight travel depending on distance; the company covers or

Aufgaben

• Deliver a welcoming, professional customer experience during every interaction.
• Open new accounts, close accounts, initiate wire transfers, and support service requests while educating customers on features, benefits, and tools.
• Assist customers with issues such as balance discrepancies, debit card fraud, and other service needs; coordinate with internal partners for timely resolution.
• Educate and guide customers on digital banking tools, self-service options, and best practices to enhance convenience and engagement.
• Manage customer flow and wait times by scheduling, coordinating, or facilitating appointments with appropriate team members.
• Balance cash drawers and perform teller transactions in line with policies and procedures.

Ausbildung

High School Diploma or GED

Jobbeschreibung

Community Bank, N.A. is seeking a Relationship Banking Representative to deliver a welcoming, customer‑centric banking experience across teller and desk duties.

You will be the first point of contact in the lobby, guiding customers through their in‑branch journey with professionalism and care. You will listen to customer needs, educate them on products and digital tools, open and close accounts, process transfers, and coordinate with partners to resolve issues promptly while upholding bank