Customer Relationship Banker

Community Bank, N.A.; Essex Junction (VT); On-site; USD 25,141 - 34,040; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Job summary

Community Bank, N.A. is seeking a Relationship Banking Representative to deliver a positive customer experience across the lobby and teller areas, handling transactions, opening accounts, and cross-selling products while following bank policies.

The role requires strong interpersonal skills, accuracy in cash handling, and adherence to security. 35 hours/week, competitive compensation and a broad benefits package are provided.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal and communication skills.
• Accurate and proficient math skills.
• Documentation skills with attention to detail.
• Clear thinking and ability to remain focused.
• Must be able to consistently demonstrate the Company's core values: Integrity, Humility, Teamwork, and Excellence.
• Internal product knowledge and teller training (provided after hire).
• Two (2) years of customer service and/or banking normally required.
• All applicants must be 18 years of age or older.

Responsibilities

• Routinely provide quality customer service and a positive banking experience by handling financial transactions (e.g., opening accounts, cashing checks) with professionalism.
• Determine customer needs, explain and sell products and services.
• Actively participate in lobby management, greeting customers and proactively taking ownership of the customer's in-branch experience.
• Telephone customers to schedule sales appointments and promote products suitable to the customer's needs.
• Participate in branch prospecting efforts and sales initiatives.
• Assist customers with stop payments, wire transfers, balance discrepancies, loan information, etc.
• Serve as a liaison between customer and operational areas.
• Conduct customer transactions with accuracy and prepare daily cash balancing within established guidelines.
• Maintain proficiency in policies and procedures and adhere to them.
• Participate in branch meetings and training to enhance knowledge and skills.
• Other related duties as assigned.
• Maintain ongoing compliance with laws and internal controls and meet training requirements.
• May travel to other branches to provide support as needed.

Skills

Interpersonal skills

Math skills

Documentation

Clear thinking

Core values

Teller training

Education

High School Diploma or GED

Job description

Community Bank, N.A. is seeking a Relationship Banking Representative to deliver a positive customer experience across the lobby and teller areas, handling transactions, opening accounts, and cross-selling products while following bank policies.

The role requires strong interpersonal skills, accuracy in cash handling, and adherence to security. 35 hours/week, competitive compensation and a broad benefits package are provided.