Relationship Banker: Elevate Customer Banking & Referrals

fnbcorp; Shillington (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

F.N.B. Corporation in Shillington, PA seeks a Relationship Banker to deliver consumer banking services and drive sales within the Retail unit. You will handle teller and account-related tasks while identifying opportunities to expand relationships and referrals.

The role emphasizes excellent customer service, accurate data handling and adherence to all banking procedures, with potential work at multiple market locations.

Qualifications

• Excellent customer service and communication skills.
• Knowledge of banking policies, products and services.
• Sales and customer service experience preferred.
• Proficient with MS Word/Excel/PowerPoint basic levels.
• Ability to use a personal computer and banking software.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs; leverage leads and outbound calls.
• Make recommendations in selling and cross-selling bank products and services.
• Identify and achieve weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Input and maintain data quality for referrals, customers and applicants; manage lifecycle of relationships.
• Perform routine teller transactions and other operational tasks per policies.
• Assist with other duties as assigned and support risk management programs.

Skills

Customer service

Communication

Organization

Detail-oriented

PC skills

Banking knowledge

Sales

Education

High School or GED

Job description

F.N.B. Corporation in Shillington, PA seeks a Relationship Banker to deliver consumer banking services and drive sales within the Retail unit. You will handle teller and account-related tasks while identifying opportunities to expand relationships and referrals.

The role emphasizes excellent customer service, accurate data handling and adherence to all banking procedures, with potential work at multiple market locations.