Relationship Banker: Elevate Sales & Service

FNB Corporation; Shillington (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

F.N.B. Corporation in Shillington, PA is seeking a Relationship Banker to greet customers, identify banking needs, and promote products and services. You will handle routine consumer transactions, support account servicing, and refer leads to sales colleagues.

The role emphasizes customer service excellence, basic lending knowledge, and accurate data entry using branch software. It may require work at multiple market locations and a strong commitment to compliance and risk management.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position. Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.

Skills

Customer service

Communication

Organization

Analytical

Interpersonal

Detail-oriented

MS Word

MS Excel

MS PowerPoint

Banking policies

Education

High School or GED

Job description

F.N.B. Corporation in Shillington, PA is seeking a Relationship Banker to greet customers, identify banking needs, and promote products and services. You will handle routine consumer transactions, support account servicing, and refer leads to sales colleagues.

The role emphasizes customer service excellence, basic lending knowledge, and accurate data entry using branch software. It may require work at multiple market locations and a strong commitment to compliance and risk management.