Relationship Banker: Elevate Clients' Financial Lives

Bank of America; Vancouver (WA); On-site; USD 28,000 - 36,000; Full time

Job summary

Bank of America is seeking a Lobby Service Associate to engage clients in the branch, educate them on self-service options, and accurately process cash transactions. You will help clients navigate mobile, online banking and ATMs, while upholding the bank's risk culture and operational excellence.

You will build relationships, identify client needs, and connect them to suitable solutions while upholding regulatory standards. Weekend or extended hours may be required in this customer-facing role.

Qualifications

• Enthusiastic, self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships with clients.
• Passion and drive to deliver an outstanding client experience.
• Able to educate clients on self-service banking solutions (ATM, online/mobile).
• Willing to work weekends or extended hours as needed.

Responsibilities

• Engage lobby clients to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently.
• Develop deep conversations to understand clients' financial needs and goals.
• Connect clients to solutions meeting financial objectives (banking, lending, investments).
• Manage center traffic, appointments, and outbound calls; drive the client experience.

Skills

Adaptability

Relationship Building

Problem Solving

Client Management

Oral Communications

Customer and Client Focus

Business Acumen

Prospecting

Education

Bachelor's Degree

Associates Degree in Business

Job description

Bank of America is seeking a Lobby Service Associate to engage clients in the branch, educate them on self-service options, and accurately process cash transactions. You will help clients navigate mobile, online banking and ATMs, while upholding the bank's risk culture and operational excellence.

You will build relationships, identify client needs, and connect them to suitable solutions while upholding regulatory standards. Weekend or extended hours may be required in this customer-facing role.