Client Relationship Banker — Elevate Clients’ Financial Lives

Bank of America; Allentown (Lehigh County); On-site; USD 35,000 - 55,000; Full time

Job summary

Bank of America is seeking a lobby-based team member to educate clients on self-service banking, assist with transactions, and build lasting relationships that meet financial goals.

In this role, you will process cash transactions, follow strict processes, and work to deliver an exceptional client experience while adhering to applicable laws and regulations. Weekend or extended hours may be required.

Qualifications

• High school diploma or GED required.
• Bachelor's or business-related associate degree preferred.
• Experience in financial services and sales is a plus.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service transactions.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows processes and guidelines, complying with laws and regulations.
• Manages center traffic, appointments and outbound calls; drives client experience.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a lobby-based team member to educate clients on self-service banking, assist with transactions, and build lasting relationships that meet financial goals.

In this role, you will process cash transactions, follow strict processes, and work to deliver an exceptional client experience while adhering to applicable laws and regulations. Weekend or extended hours may be required.