Relationship Banker: Elevate Clients' Financial Lives

Bank of America; McLean (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Bank of America in McLean, Virginia is seeking a customer service associate to engage clients in the lobby, educate them on self-service banking, and accurately process cash transactions. You will build relationships to meet financial needs and connect clients to appropriate solutions.

The role emphasizes complying with laws and regulations, managing center traffic, and delivering a strong client experience, with weekend or extended hours as needed.

Qualifications

• Minimum education requirement is High School Diploma or GED.
• Experience in financial services is preferred but not required.
• Must be able to work weekends and/or extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer Service

Sales skills

Cash Handling

Communication

Relationship Building

Self-Service Banking

Problem Solving

Education

High School Diploma / GED

Job description

Bank of America in McLean, Virginia is seeking a customer service associate to engage clients in the lobby, educate them on self-service banking, and accurately process cash transactions. You will build relationships to meet financial needs and connect clients to appropriate solutions.

The role emphasizes complying with laws and regulations, managing center traffic, and delivering a strong client experience, with weekend or extended hours as needed.