Relationship Banker: Elevate Clients’ Financial Lives

Bank of America; Massachusetts; On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in Massachusetts is seeking a client-focused Service Associate to engage clients in lobby areas, educate them on self-service banking and accurately process cash transactions. You will build relationships to identify financial solutions and support the client’s goals.

The role requires adaptability, strong communication, and a willingness to work with cross-functional teams. It includes weekend/extended-hour flexibility and industry‑leading benefits.

Qualifications

• Is an enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for new and existing clients based on their needs.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Is confident in educating clients on how to conduct simple banking transactions through self‑service technologies (for example, ATM, online banking, mobile banking).
• Applies strong critical thinking and problem‑solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity.
• Focuses on results, while acting in the best interest of the client.
• Can be flexible to work weekends and/or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Account Management

Client Management

Client Solutions Advisory

Business Development

Pipeline Management

Adaptability

Business Acumen

Code of Conduct / Compliance Awareness

Prospecting

Referral Management

Attention to Detail

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business‑relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America in Massachusetts is seeking a client-focused Service Associate to engage clients in lobby areas, educate them on self-service banking and accurately process cash transactions. You will build relationships to identify financial solutions and support the client’s goals.

The role requires adaptability, strong communication, and a willingness to work with cross-functional teams. It includes weekend/extended-hour flexibility and industry‑leading benefits.