Relationship Banker: Elevate Client Financial Wellness

PNC; Silver Spring (MD); Hybrid; USD 50,000 - 83,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Dental and vision coverage

Job summary

PNC Financial Services Group, Inc. in Silver Spring, MD, is seeking a Personal Banker to drive proactive sales, service, and loyalty within the Retail Bank. You will deepen customer relationships, educate clients on solutions, and collaborate with partners to grow wallet share.

The role emphasizes customer focus, risk awareness, and effective use of technology to enhance the customer experience in an in-office environment. Prior banking experience preferred.

Qualifications

• Work experience typically requires an Associates or equivalent degree with related experience or product knowledge.
• Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, certification(s) and experience may be considered.
• Certifications/licensure not specified as mandatory.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer share of wallet.
• Position PNC solutions to drive revenue and loyalty through a defined sales process.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Educate customers on options for managing financial transactions using technology and resources.
• Participate in branch daily operations ensuring efficiency and accuracy.

Skills

Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Digital Awareness

Effective Communications

Managing Multiple Priorities

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Customer Needs

Accountability

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in Silver Spring, MD, is seeking a Personal Banker to drive proactive sales, service, and loyalty within the Retail Bank. You will deepen customer relationships, educate clients on solutions, and collaborate with partners to grow wallet share.

The role emphasizes customer focus, risk awareness, and effective use of technology to enhance the customer experience in an in-office environment. Prior banking experience preferred.