Relationship Banker: Elevate Client Experiences

Bank of America; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring for a client service role at our Jacksonville financial center. You will engage clients in the lobby, educate them on self-service banking options, and process cash transactions accurately.

You will build relationships to understand client needs and guide them toward suitable solutions. The position requires strong communication, a service-oriented mindset, and the ability to work a 40-hour week, including potential weekend hours.

Qualifications

• Candidates should demonstrate strong interpersonal skills and the ability to educate clients on self-service banking (ATM, online, mobile).
• Proven ability to handle cash accurately, follow policies, and adhere to laws and regulations.
• Experience in a financial services setting is a plus; familiarity with banking products a bonus.

Responsibilities

• Engage clients in the lobby to educate and assist with transactions using self-service tools.
• Process cash transactions accurately and efficiently as needed.
• Build relationships to connect clients with appropriate solutions for their financial goals.
• Maintain strong client experience and drive positive outcomes in the center.
• Manage center traffic, appointments, and outbound calls effectively.
• Uphold risk culture and regulatory compliance in daily activities.

Skills

Customer focus

Relationship building

Sales-oriented mindset

Communication skills

Problem solving

Adaptability

Time management

Self-service guidance

Education

High School Diploma / GED

Bachelor's or Associate in business/finance (preferred)

Job description

Bank of America is hiring for a client service role at our Jacksonville financial center. You will engage clients in the lobby, educate them on self-service banking options, and process cash transactions accurately.

You will build relationships to understand client needs and guide them toward suitable solutions. The position requires strong communication, a service-oriented mindset, and the ability to work a 40-hour week, including potential weekend hours.