Relationship Banker: Elevate Client Banking Experience

Bank of America; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring at a Financial Center to engage clients in the lobby and educate them on self-service options like mobile and online banking. You will process transactions, handle cash, and engage in deep conversations to understand clients’ financial priorities and connect them with suitable solutions.

The role requires a proactive, customer-focused approach with weekend/extended hours availability as needed, and the ability to work within office-based attendance guidelines while

Qualifications

• Requires enthusiasm, self-motivated work ethic, and results orientation.
• Ability to collaborate and build relationships across teams.
• Passion and drive to improve clients’ financial lives and deliver strong client experiences.
• Confidence in identifying financial solutions for clients based on needs.
• Effective communication with diverse clients, both in person and remotely.
• Ability to learn new information and financial technology platforms.
• Educates clients on basic banking transactions via self-service tools.
• Strong critical thinking and problem-solving to meet client needs.
• Adheres to established processes to act in the client’s and bank’s best interest.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank, complying with laws and regulations.
• Grows knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is hiring at a Financial Center to engage clients in the lobby and educate them on self-service options like mobile and online banking. You will process transactions, handle cash, and engage in deep conversations to understand clients’ financial priorities and connect them with suitable solutions.

The role requires a proactive, customer-focused approach with weekend/extended hours availability as needed, and the ability to work within office-based attendance guidelines while