Relationship Banker: Elevate Client Experience

JPMorgan Chase; Freehold (NJ); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health care

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching and more

Job summary

JPMorgan Chase is seeking an Associate Banker in a frontline branch role. You will deliver hospitality, manage lobby flow, open accounts, and educate clients on digital banking tools. You’ll build trusted client relationships and collaborate with the team to meet financial goals.

The role emphasizes customer service, regulatory compliance, and seamless service delivery across Chase’s digital and in-branch channels.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and understand their needs.
• Ability to resolve client issues with attention to detail.
• Ability to elevate the client experience and work with the team.
• Ability to learn products, services, and procedures quickly.
• Cash handling or teller-like experience is a plus.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Exceed expectations by servicing accounts and opening new accounts.
• Educate clients on day-to-day banking and digital tools.
• Build relationships by listening, asking questions, and cross-selling solutions.
• Perform branch operations including cash devices per bank policies.

Skills

Client service

Relationship building

Communication

Team collaboration

Tech solutions

Education

High school diploma or GED

Job description

JPMorgan Chase is seeking an Associate Banker in a frontline branch role. You will deliver hospitality, manage lobby flow, open accounts, and educate clients on digital banking tools. You’ll build trusted client relationships and collaborate with the team to meet financial goals.

The role emphasizes customer service, regulatory compliance, and seamless service delivery across Chase’s digital and in-branch channels.