Relationship Banker — Elevate Client Experience

JPMorgan Chase & Co.; Ephrata (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Associate Banker to welcome clients, deliver attentive service, and use our latest banking solutions to support customers’ financial goals.

In this role you will build trusted relationships, educate clients on products, assist with new accounts, and collaborate with your branch team to ensure a seamless, high‑quality experience for every visitor. Strong communication, empathy, and a client‑first mindset are essential as you help guests navigate

Qualifications

• Client service experience or comparable experience.
• Strong communication and interpersonal skills.
• Ability to build trusted relationships with clients.
• Ability to learn products, services, and procedures quickly.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment and greet clients entering the branch.
• Provide account servicing and open new accounts while following policies.
• Educate clients on day-to-day banking and technology options (mobile app, online banking, ATMs).
• Build relationships by listening, asking questions, and collaborating with branch team.
• Assist with branch operations and cash handling in line with policies.

Skills

Client service

Relationship building

Communication

Empathy

Teamwork

Product knowledge

Learning agility

Attention to detail

Hospitality mindset

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in the United States seeks an Associate Banker to welcome clients, deliver attentive service, and use our latest banking solutions to support customers’ financial goals.

In this role you will build trusted relationships, educate clients on products, assist with new accounts, and collaborate with your branch team to ensure a seamless, high‑quality experience for every visitor. Strong communication, empathy, and a client‑first mindset are essential as you help guests navigate