Relationship Banker: Drive Trusted Banking & Growth

Choiceone-Bank; Norton Shores (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

ChoiceOne Bank in Norton Shores, MI is seeking a customer service-focused professional to handle daily banking tasks, educate clients on deposit and lending products, and drive sales. You will open accounts, process transactions, and refer clients to other bank areas to strengthen relationships.

The role emphasizes compliance with banking regulations and a disciplined sales process, with opportunities to grow through internal programs and referrals.

Qualifications

• High School Diploma or equivalent.
• Minimum six months cash handling experience preferred.
• One year of customer service in banking, financial services or goal-driven retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP).
• NMLS license/designations as applicable.

Responsibilities

• Provide excellent customer service and resolve customer challenges.
• Educate customers on consumer deposit and lending products.
• Drive sales through a disciplined sales process and current banking technology.
• Obtain referrals to deepen relationships and refer customers to other areas of the bank.
• Open new personal and business accounts in line with bank policies and regulatory requirements.
• Process customer transactions and adhere to security, risk and regulatory policies.

Skills

Customer service

Cash handling

Sales & referrals

Communication

Attention to detail

Education

High School Diploma or equivalent

NMLS license

Tools

Banking software

Job description

ChoiceOne Bank in Norton Shores, MI is seeking a customer service-focused professional to handle daily banking tasks, educate clients on deposit and lending products, and drive sales. You will open accounts, process transactions, and refer clients to other bank areas to strengthen relationships.

The role emphasizes compliance with banking regulations and a disciplined sales process, with opportunities to grow through internal programs and referrals.