Client-Focused Banker: Deposits & Lending Expert

Choiceone-Bank; Yale (MI); On-site; USD 34,000 - 44,000; Full time

Job summary

ChoiceOne Bank in Michigan is seeking a Universal Banker (Non-Exempt) to deliver exceptional customer service, educate customers on deposit and loan products, and build lasting relationships across personal and business banking needs.

You will drive sales through a structured process, process transactions, open new accounts, handle referrals, and ensure compliance with all regulatory requirements. This role emphasizes teamwork, reliability, and a proactive approach to problem solving.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months cash handling experience preferred.
• At least 1 year of customer service in banking, financial services, or goal-driven retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP) preferred.

Responsibilities

• Provide exemplary customer service and resolve customer challenges.
• Educate customers on consumer deposit and lending products.
• Drive sales using a disciplined process and banking technology.
• Obtain referrals from customers and colleagues to deepen relationships.
• Open new personal and business accounts in compliance with policies.
• Process day-to-day transactions and ensure accuracy.
• Adhere to bank policies, security, risk, and regulatory procedures.

Skills

Communication

Analytical

Technical Skills

Quality

Quantity

Dependability

Flexibility

Initiative

Education

High School Diploma or equivalent

Job description

ChoiceOne Bank in Michigan is seeking a Universal Banker (Non-Exempt) to deliver exceptional customer service, educate customers on deposit and loan products, and build lasting relationships across personal and business banking needs.

You will drive sales through a structured process, process transactions, open new accounts, handle referrals, and ensure compliance with all regulatory requirements. This role emphasizes teamwork, reliability, and a proactive approach to problem solving.