Relationship Banker: Expert Deposits, Loans & Service

ChoiceOne Financial Services, Inc.; Norton Shores (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

ChoiceOne Financial Services, Inc. seeks a Universal Banker in Norton Shores, MI to deliver exemplary customer service, educate clients on deposit and lending products, and open new accounts per policy. You will build relationships, drive sales, process transactions, and coordinate referrals to deepen customer partnerships.

The role emphasizes accuracy, regulatory compliance, and the ability to adapt to customer needs while leveraging banking technology to enhance service delivery.

Qualifications

• High School Diploma or equivalent.
• Minimum of six (6) months’ cash handling experience preferred.
• One (1) year of customer service in banking, financial services or goal-drive retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP).
• NMLS license (if applicable).

Responsibilities

• Provide exemplary customer service to clients and resolve challenges.
• Educate customers on consumer deposit and lending products.
• Drive sales with a disciplined process and use banking tech to support service.
• Obtain referrals and deepen relationships across bank areas.
• Open new personal and business accounts per bank policy and regulations.
• Adhere to all regulatory and bank policies and complete required reports.

Job description

ChoiceOne Financial Services, Inc. seeks a Universal Banker in Norton Shores, MI to deliver exemplary customer service, educate clients on deposit and lending products, and open new accounts per policy. You will build relationships, drive sales, process transactions, and coordinate referrals to deepen customer partnerships.

The role emphasizes accuracy, regulatory compliance, and the ability to adapt to customer needs while leveraging banking technology to enhance service delivery.