Relationship Banker: Drive Client Solutions & Growth

National Black MBA Association; Boynton Beach, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer-focused frontline associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will develop deep conversations to understand financial goals and connect clients with appropriate solutions, while building strong client relationships and ensuring compliance.

Responsibilities include managing center traffic, supporting outbound communications, and delivering a premier client experience across

Qualifications

• Self-starter with strong work ethic and client focus.
• Collaborates effectively to build relationships and deliver results.
• Passion and drive to improve clients' financial lives.
• Confident in identifying client solutions based on needs.
• Effective communicator comfortable engaging all clients.
• Able to learn new information and technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Strong problem-solving skills to meet client needs.
• Adheres to laws, regulations, and established processes.
• Manages time and capacity efficiently.
• Willing to work weekends/extended hours at various centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a customer-focused frontline associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. You will develop deep conversations to understand financial goals and connect clients with appropriate solutions, while building strong client relationships and ensuring compliance.

Responsibilities include managing center traffic, supporting outbound communications, and delivering a premier client experience across