Relationship Banker: Elevate Client Experience & Growth

Bank of America; United States; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Flexible work options

Job summary

Bank of America is seeking a Frontline Client Associate to engage clients in the lobby, educate on self-service options, and process cash transactions as needed. This role emphasizes operational excellence and client-centric service across bank centers.

The position requires strong communication, adaptability, and the ability to work weekends or extended hours as needed, with comprehensive benefits and a collaborative work environment.

Qualifications

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent.
• Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance is listed in Desired Qualifications.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals is listed in Desired Qualifications.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Relationship Building

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Frontline Client Associate to engage clients in the lobby, educate on self-service options, and process cash transactions as needed. This role emphasizes operational excellence and client-centric service across bank centers.

The position requires strong communication, adaptability, and the ability to work weekends or extended hours as needed, with comprehensive benefits and a collaborative work environment.