Relationship Banker: Client Solutions & Growth

Bank of America; Mansfield (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America seeks a customer-focused team member to engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build lasting relationships, connect clients to banking solutions, and support a superior client experience across locations.

This role requires strong communication, problem-solving, and compliance with bank policies. Flexibility to work weekends or extended hours and travel to nearby financial centers is expected.

Qualifications

• Experience building relationships and advising clients to meet financial goals.
• Ability to educate clients on self-service banking (ATM, online, mobile).
• Strong ethics, compliance awareness and ability to follow regulations.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes to do what is right for clients and the bank.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Bachelor's Degree or business-relevant Associate’s Degree (preferred)

Job description

Bank of America seeks a customer-focused team member to engage clients in the lobby, educate them on self-service banking, and process cash transactions accurately. You will build lasting relationships, connect clients to banking solutions, and support a superior client experience across locations.

This role requires strong communication, problem-solving, and compliance with bank policies. Flexibility to work weekends or extended hours and travel to nearby financial centers is expected.