Relationship Banker — Grow Clients’ Financial Futures

Bank of America; La Mesa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Bank of America in the United States is hiring a frontline associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. The role emphasizes building client relationships, following procedures, and contributing to a strong client experience while meeting regulatory requirements.

Some shifts may include weekends or extended hours to support business needs.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Passion, commitment and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients based on their needs.
• Excellent communication skills and comfort engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on self-service banking (ATM/online/mobile).
• Strong critical thinking and problem-solving to meet client needs.
• Adheres to established processes and regulatory requirements daily.
• Efficient time and capacity management with results orientation.
• Flexible to work weekends and extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to do what is right for clients and the bank.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is hiring a frontline associate to engage clients in the lobby, educate them on self-service options, and process cash transactions accurately. The role emphasizes building client relationships, following procedures, and contributing to a strong client experience while meeting regulatory requirements.

Some shifts may include weekends or extended hours to support business needs.