Relationship Banker: Drive Client Growth & Solutions

Bank of America Corporation; Glen Burnie (MD); On-site; USD 32,000 - 40,000; Full time

Job summary

Bank of America is seeking a client service professional to educate clients in the lobby and assist with self-service banking. You will accurately process cash transactions while engaging clients to understand their financial priorities and connect them to suitable solutions.

The role emphasizes building client relationships, adhering to laws, and delivering an excellent client experience in a busy in‑person banking environment.

Qualifications

• High school diploma or equivalent required; customer service experience preferred.
• Ability to learn banking products and convey information clearly.
• Willingness to work weekends or extended hours.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service banking.
• Processes cash transactions accurately and efficiently.
• Builds relationships to meet clients' financial needs.
• Follows processes and complies with laws and regulations.
• Grows knowledge by partnering with lending, investments experts.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and supports completion of transactions.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a client service professional to educate clients in the lobby and assist with self-service banking. You will accurately process cash transactions while engaging clients to understand their financial priorities and connect them to suitable solutions.

The role emphasizes building client relationships, adhering to laws, and delivering an excellent client experience in a busy in‑person banking environment.