Relationship Banker: Client Growth & Solutions

Bank of America; Easton (Northampton County); On-site; USD 22,000 - 30,000; Full time

Job summary

Bank of America in the United States is seeking a client-focused service professional to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately and efficiently. You will engage in in-depth conversations to understand financial goals and connect clients with suitable solutions.

The role emphasizes building relationships, following bank processes and regulations, and delivering excellent client experiences while coordinating with specialists in small

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to get things done, building and nurturing strong relationships
• Passion and drive to deliver an experience that improves clients' financial lives
• Confident identifying solutions for clients based on their needs
• Effective communicator, comfortable engaging all clients
• Learns and adapts to new information and platforms
• Educating clients on self-service banking (ATM/online/mobile)
• Strong critical thinking and problem-solving skills
• Follows established processes and regulations in daily activities
• Efficiently manages time and capacity
• Focuses on results in clients' best interest
• Able to work weekends/extended hours at multiple locations

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines to do what is right for clients and the bank, adhering to laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America in the United States is seeking a client-focused service professional to engage clients in the lobby, educate on self-service banking, and process cash transactions accurately and efficiently. You will engage in in-depth conversations to understand financial goals and connect clients with suitable solutions.

The role emphasizes building relationships, following bank processes and regulations, and delivering excellent client experiences while coordinating with specialists in small