Relationship Banker – Digital-First Client Advisor

U.S. Bank; Lakewood (WA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Job summary

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, appointment, and virtual channels with a digital-first mindset. You will assess customer needs, educate on products, and open accounts while collaborating with branch teams to deliver exceptional service.

The role emphasizes proactive outreach, strong communication, and knowledge of banking policies. NMLS registration is required, with background and credit checks as part of eligibility.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by communicating with clients.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on emerging digital products and services to meet financial needs.

Skills

Relationship building

Communication

Digital banking

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage clients across in-person, appointment, and virtual channels with a digital-first mindset. You will assess customer needs, educate on products, and open accounts while collaborating with branch teams to deliver exceptional service.

The role emphasizes proactive outreach, strong communication, and knowledge of banking policies. NMLS registration is required, with background and credit checks as part of eligibility.