Relationship Banker – DC Market | Grow Client Relationships

Bank of America; Washington (District of Columbia); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America in Washington, DC is seeking a client-focused banking professional to engage clients in the lobby, educate them on self-service options, and efficiently process cash transactions. You will build relationships to meet financial needs while complying with laws and bank policies.

The role emphasizes delivering an excellent client experience, managing cash responsibilities, and supporting branch operations with flexibility for extended hours or weekends as needed.

Qualifications

• Demonstrated enthusiasm, self-motivation and client-focused mindset.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable engaging a wide range of clients and educating on self-service banking channels.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Business Acumen

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Washington, DC is seeking a client-focused banking professional to engage clients in the lobby, educate them on self-service options, and efficiently process cash transactions. You will build relationships to meet financial needs while complying with laws and bank policies.

The role emphasizes delivering an excellent client experience, managing cash responsibilities, and supporting branch operations with flexibility for extended hours or weekends as needed.