Client Solutions Relationship Banker

94-1687665 Bank of America, National Association; Washington (District of Columbia); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Bank of America in Washington, DC seeks a client-focused associate to engage customers in the lobby, educate them on self-serve options, and process cash transactions accurately. You will develop deep conversations to understand financial goals and connect clients with suitable solutions.

The role emphasizes building relationships, following procedures, and delivering a superior client experience while complying with regulations. Weekend/extended hours may be required.

Qualifications

• Enthusiastic, motivated self-starter with strong work ethic and results focus.
• Collaborates to finish tasks and nurture client relationships.
• Passion and drive to deliver an experience that improves clients’ financial lives.
• Confident in identifying solutions for new and existing clients.
• Effective communicator, comfortable engaging all clients.
• Able to learn and adapt to new information and technology platforms.
• Educates clients on self-service banking (ATM, online, mobile).
• Uses critical thinking to meet client needs and follow laws and guidelines.
• Efficient time and capacity management; flexible for weekends/extended hours.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes to do what is right for clients and the bank, compliant with laws.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls; drives client experience.
• Manages cash responsibilities.

Skills

Adaptability

Communication

Relationship Building

Problem Solving

Client Focus

Time Management

Sales Aptitude

Financial Services Knowledge

Education

Bachelor’s degree or business relevant associate degree

Job description

Bank of America in Washington, DC seeks a client-focused associate to engage customers in the lobby, educate them on self-serve options, and process cash transactions accurately. You will develop deep conversations to understand financial goals and connect clients with suitable solutions.

The role emphasizes building relationships, following procedures, and delivering a superior client experience while complying with regulations. Weekend/extended hours may be required.