Relationship Banker & Customer Solutions Pro

First Guaranty Bank; Amite City (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Prescription drug benefits

Long term disability

Salary continuance

Paid holidays

Paid vacation & sick leave

Tuition reimbursement

401k

Section 125 cafeteria plan

Stock grants

Job summary

First Guaranty Bank seeks a Relationship Banker to deliver exceptional customer service while handling teller and personal banker duties. You will build customer relationships, assess financial needs, and recommend suitable products and services.

The role emphasizes greeting customers, processing deposits/withdrawals, and educating on digital tools. Strong communication and teamwork are essential, with a focus on compliance and community engagement.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• 1 year of customer service experience required.
• 6 months of cash handling experience required.
• Previous banking strongly preferred.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Proficiency in basic computer applications and banking systems.

Responsibilities

• Greet customers and provide prompt, courteous service.
• Process routine banking transactions including deposits, withdrawals, and payments.
• Open new deposit accounts and related services and assist customers with account maintenance.
• Educate customers on digital banking tools and services.
• Support FGB sponsored Financial Foundations efforts to promote financial education in the communities we serve.
• Identify customer needs and refer to appropriate banking solutions.
• Maintain compliance with bank policies and procedures.
• Support branch sales goals through proactive customer engagement.
• Assist with branch operations and administrative tasks as needed.
• Adhere to BSA/AML policy and all other bank policies.
• Other duties and responsibilities as assigned by supervisor.

Education

High school diploma or equivalent

1 year of customer service experience

6 months of cash handling experience

Previous banking strongly preferred

Strong communication and interpersonal skills

Team-oriented and detail-oriented

Proficiency in basic computer applications and banking systems

Tools

Banking software literacy

Job description

First Guaranty Bank seeks a Relationship Banker to deliver exceptional customer service while handling teller and personal banker duties. You will build customer relationships, assess financial needs, and recommend suitable products and services.

The role emphasizes greeting customers, processing deposits/withdrawals, and educating on digital tools. Strong communication and teamwork are essential, with a focus on compliance and community engagement.