Relationship Banker: Customer-Centric Sales & Advisory

Fulton Bank, N.A.; Lancaster (Lancaster County); On-site; USD 28,000 - 45,000; Full time

Job summary

Fulton Bank, N.A. in Lancaster, PA is seeking a Relationship Banker to deliver an exceptional customer experience by handling service and sales needs with enthusiasm.

You will open accounts, assist with lending, and refer customers to appropriate solutions while building trusted relationships. This full-time role requires 2+ years of customer service or sales experience, a high school diploma, and the ability to work around branch hours (no Sundays).

Qualifications

• High School Diploma or equivalent. Specialty: not applicable at this level. (Required)
• 2 or more years customer service or sales experience. (Required)
• Pro-active and result oriented (Preferred)
• Highly collaborative with Fulton Partners and Financial Center Team Members (Preferred)
• Excellent communication skills and ability to have needs-based conversations (Preferred)

Responsibilities

• Drive proactive sales conversations by engaging in outbound campaign calls, handling inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing.
• Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and to ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.

Skills

Pro-active and result oriented

Highly collaborative

Excellent communication skills

Education

High School Diploma or equivalent

Job description

Fulton Bank, N.A. in Lancaster, PA is seeking a Relationship Banker to deliver an exceptional customer experience by handling service and sales needs with enthusiasm.

You will open accounts, assist with lending, and refer customers to appropriate solutions while building trusted relationships. This full-time role requires 2+ years of customer service or sales experience, a high school diploma, and the ability to work around branch hours (no Sundays).