Relationship Banker: Create Memorable Client Experiences

Fairygodboss; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Chase is seeking an Associate Relationship Banker in a branch to deliver welcoming, knowledgeable service and leverage Chase’s digital tools. You will help clients with financial needs, educate on mobile and online banking, and connect them to specialists for complex inquiries.

The role emphasizes compliance, accuracy, and memorable client experiences in a busy branch environment with weekend/evening hours.

Qualifications

• High school diploma or GED or foreign equivalent.
• Ability to create memorable client experiences and tailor solutions.
• Willingness to work branch hours including weekends/evenings.

Responsibilities

• Put clients first with attentive, friendly service in a welcoming environment.
• Engage in consultative communication to understand needs and offer solutions.
• Assist walk-in and scheduled clients in person or by phone to build relationships.
• Educate clients on technology solutions like Chase Mobile App and Chase.com.
• Learn products and procedures quickly and collaborate with team of experts.
• Adhere to banking policies, procedures, and compliance requirements.

Skills

Customer service excellence

Clear communication

Active listening

Problem solving

Regulatory awareness

Telephone & in-person service

Education

High school diploma or GED

Tools

Chase Mobile App

Chase.com

Job description

Chase is seeking an Associate Relationship Banker in a branch to deliver welcoming, knowledgeable service and leverage Chase’s digital tools. You will help clients with financial needs, educate on mobile and online banking, and connect them to specialists for complex inquiries.

The role emphasizes compliance, accuracy, and memorable client experiences in a busy branch environment with weekend/evening hours.