Relationship Banker: Create Lasting Client Experiences

JP Morgan Chase; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase is hiring an Associate Relationship Banker in a Chase Branch. You will welcome clients, provide thoughtful financial solutions, and use Chase technologies to enhance customer experiences. The role focuses on building lasting relationships while delivering knowledgeable, compliant service.

You will collaborate with specialists for complex needs and ensure adherence to regulatory requirements, contributing to branch success and client satisfaction.

Qualifications

• Create memorable experiences for clients.
• Excellent communication skills in person and over the phone.
• Resolve client issues with attention to detail.
• Operate within risk parameters and complete required training.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first and exceed expectations with attentive, friendly service.
• Engage in clear, consultative communication to help clients and build trust.
• Assist walk-in and scheduled clients in person and over the phone to build lasting relationships and tailor recommendations.
• Educate clients on technology solutions (Chase Mobile App, Chase.com, ATMs).
• Learn products, services, and procedures to consult clients and connect them to specialists.
• Adhere to banking policies, procedures, and regulatory requirements.

Skills

Client experience

Communication skills

Issue resolution

Risk/compliance awareness

Work hours flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is hiring an Associate Relationship Banker in a Chase Branch. You will welcome clients, provide thoughtful financial solutions, and use Chase technologies to enhance customer experiences. The role focuses on building lasting relationships while delivering knowledgeable, compliant service.

You will collaborate with specialists for complex needs and ensure adherence to regulatory requirements, contributing to branch success and client satisfaction.