Relationship Banker: Client Solutions & Growth

Bank of America; Hingham (MA); On-site; USD 38,000 - 42,000; Full time

Job summary

Bank of America is seeking a frontline banking professional in Massachusetts to educate clients and assist with transactions using self-service channels. You will process cash, build lasting client relationships, and connect clients to solutions that meet their financial goals.

The role emphasizes customer service, adherence to laws, and a strong commitment to delivering a positive client experience in a collaborative in-office setting.

Qualifications

• Excellent communication and customer service skills.
• Ability to use self-service banking tools and handle cash.
• Strong problem-solving and time-management abilities.
• Comfort with sales goals and meeting performance metrics.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree in Business/Finance or related field

Job description

Bank of America is seeking a frontline banking professional in Massachusetts to educate clients and assist with transactions using self-service channels. You will process cash, build lasting client relationships, and connect clients to solutions that meet their financial goals.

The role emphasizes customer service, adherence to laws, and a strong commitment to delivering a positive client experience in a collaborative in-office setting.