Client Experience Banker

Bank of America; Walpole (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Industry-leading benefits

Paid time off

Job summary

Bank of America in Massachusetts is seeking a frontline client service associate to educate clients about self-service options and to efficiently process cash transactions. You will build relationships, understand financial goals, and connect clients to the right solutions.

The role emphasizes compliance, client experience, and collaboration with specialists. Candidates should be ready to work weekends or extended hours and to support multiple banking centers as needed, with in-office

Qualifications

• High school diploma or equivalent required; college coursework or degree preferred.
• Ability to learn and adapt to banking platforms and self-service tools.
• Strong interpersonal skills and a customer-first mindset.

Responsibilities

• Engage clients in the lobby and educate on self-service resources (mobile, online banking, ATM).
• Process cash transactions accurately and efficiently as needed.
• Build client relationships to understand financial needs and connect to solutions.
• Follow processes and regulations to act in the best interest of clients and bank.
• Manage center traffic, appointments, and outbound calls to support client experience.
• Collaborate with specialists in small business, lending, and investments when appropriate.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree (or business-relevant Associate’s Degree)

Job description

Bank of America in Massachusetts is seeking a frontline client service associate to educate clients about self-service options and to efficiently process cash transactions. You will build relationships, understand financial goals, and connect clients to the right solutions.

The role emphasizes compliance, client experience, and collaboration with specialists. Candidates should be ready to work weekends or extended hours and to support multiple banking centers as needed, with in-office