Client-Focused Relationship Banker: Growth & Service

Bank of America; Barnstable (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Resources and support

Job summary

Bank of America is seeking a client-focused associate to assist in lobby transactions and educate clients on self-service options like mobile and online banking. You will help process cash transactions accurately, build client relationships, and connect customers with banking solutions.

The role emphasizes in-person service, adherence to policies, and collaboration with specialists in lending, investments, and small business to grow client relationships across Massachusetts locations.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and drive to deliver for clients.
• Collaborates effectively to build and nurture relationships.
• Passion and commitment to delivering an experience that improves clients’ financial lives.
• Able to identify client solutions based on needs.
• Clear and confident communicator, comfortable engaging all clients.

Responsibilities

• Executes the bank's risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in clients' and the bank’s best interests and in compliance with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience

Client Management

Client Solutions

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor’s Degree or related Associate’s Degree

Job description

Bank of America is seeking a client-focused associate to assist in lobby transactions and educate clients on self-service options like mobile and online banking. You will help process cash transactions accurately, build client relationships, and connect customers with banking solutions.

The role emphasizes in-person service, adherence to policies, and collaboration with specialists in lending, investments, and small business to grow client relationships across Massachusetts locations.