Relationship Banker: Client Solutions & Banking Expert

NBMBAA; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is hiring for a frontline client associate in the United States. The role focuses on engaging clients in the lobby, educating them on self-service options, and processing cash transactions accurately.

You will build relationships to meet financial needs and support a strong client experience, with weekend hours and potential travel within a reasonable distance. Qualified candidates are bilingual in Spanish, collaborative, adaptable, and able to educate clients on banking

Qualifications

• This role requires enthusiastic, motivated self-starter with strong work ethic and results focus.
• Ability to collaborate to build relationships and deliver client-centric service.
• Comfort in learning and using new information and technology platforms.
• Ability to educate clients on self-service banking options (ATM, online, mobile).

Responsibilities

• Engage clients in lobby to educate and assist with transactions via self-service resources.
• Process cash transactions accurately and efficiently for clients.
• Foster in-depth conversations to understand financial goals and connect to solutions.
• Build relationships with clients to meet financial needs and drive client experience.
• Manage center traffic, appointments and outbound calls; follow laws and regulations.
• Support cash handling and operate with risk-conscious mindset.

Skills

Self-starter

Collaborates well

Client-focused

Solution identification

Effective communication

Adaptability to technology

Educating on self-service banking

Critical thinking

Time management

Weekend availability

Bilingual Spanish

Education

Bachelor's Degree or business-relevant Associate's Degree (business management, business administration or finance)

Job description

Bank of America is hiring for a frontline client associate in the United States. The role focuses on engaging clients in the lobby, educating them on self-service options, and processing cash transactions accurately.

You will build relationships to meet financial needs and support a strong client experience, with weekend hours and potential travel within a reasonable distance. Qualified candidates are bilingual in Spanish, collaborative, adaptable, and able to educate clients on banking