Bilingual Client Experience Banker

Bank of America; Olney (IL); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America is seeking a front-line client associate to engage customers in the lobby, educate on transactions, and assist with self-service banking via online or mobile platforms. You will process cash and understand client financial needs to connect them to suitable solutions.

The role requires bilingual Spanish fluency, a strong work ethic, and weekend availability. You will work in a 40-hour week, adhere to laws and policies, and support a collaborative, in-office culture in multiple US

Qualifications

• Minimum education requirement is High School Diploma or equivalent.
• Bachelor’s degree or business-relevant degree is encouraged for advancement.

Responsibilities

• Executes the bank’s risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor’s Degree or business-relevant Associate’s Degree such as business management, business administration or finance

Job description

Bank of America is seeking a front-line client associate to engage customers in the lobby, educate on transactions, and assist with self-service banking via online or mobile platforms. You will process cash and understand client financial needs to connect them to suitable solutions.

The role requires bilingual Spanish fluency, a strong work ethic, and weekend availability. You will work in a 40-hour week, adhere to laws and policies, and support a collaborative, in-office culture in multiple US