Relationship Banker & Client Experience Lead

Truist; Gastonia (NC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Paid vacation and sick days

Paid holidays

Job summary

Truist is hiring a customer service professional to provide timely, accurate banking transactions and superior client service at the Gastonia, NC location. You will educate clients on digital banking tools and support sales through outbound calls, referrals, and cross-selling opportunities.

The role emphasizes IRM awareness and adherence to controls while supporting branch operations. The position requires basic PC skills, strong communication, and weekend/extended hours availability.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to master personal computer (PC) keyboard and software skills necessary for branch automation.
• Ability to multi-task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Customer service

Interpersonal skills

Communication skills

PC skills

Multi-tasking

Sales experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist is hiring a customer service professional to provide timely, accurate banking transactions and superior client service at the Gastonia, NC location. You will educate clients on digital banking tools and support sales through outbound calls, referrals, and cross-selling opportunities.

The role emphasizes IRM awareness and adherence to controls while supporting branch operations. The position requires basic PC skills, strong communication, and weekend/extended hours availability.