Relationship Banker - Client Experience

Aumni; Brighton (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking an Associate Banker to deliver welcoming, client-focused service and leverage modern banking tools to meet clients' financial goals. You will greet clients, open new accounts, and guide them through digital banking options, while collaborating with branch teammates to ensure smooth operations.

The role emphasizes building trusted relationships, understanding client needs, and delivering a high-quality customer experience in a banking environment.

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients with clear, polite communication.
• Ability to resolve client issues with attention to detail.
• Ability to collaborate with team to deliver seamless service.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet and waiting queue.
• Exceed expectations by servicing accounts, opening new accounts, and following all policies and regulatory requirements.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge with branch team.
• Handle branch operations and cash devices while adhering to bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Quick learner

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver welcoming, client-focused service and leverage modern banking tools to meet clients' financial goals. You will greet clients, open new accounts, and guide them through digital banking options, while collaborating with branch teammates to ensure smooth operations.

The role emphasizes building trusted relationships, understanding client needs, and delivering a high-quality customer experience in a banking environment.