Relationship Banker: Build Lasting Client Partnerships

Santander US; Billerica (MA); On-site; USD 38,000 - 61,000; Full time

Job summary

Santander US is seeking a Relationship Banker to serve as a trusted advisor, building long-lasting client relationships and offering tailored banking, lending, and investment solutions. You will cross-sell services, resolve issues, and educate customers on digital tools, contributing to branch sales targets and growth.

Applicants must have experience in retail banking or related roles, a strong emphasis on customer service, and the ability to work in a fast-paced environment while meeting

Qualifications

• High school diploma or GED required; bachelor’s degree preferred or demonstrated through work experience.
• 3+ years selling in incentive-based environments or 12+ months in related retail banking sales roles; strong track record.
• 12+ months Santander experience related to essential functions; endorsement of performance by District/Region leaders.

Responsibilities

• Achieve or exceed sales targets by promoting banking products and cross-selling to customers.
• Develop strong client relationships and understand financial needs to provide tailored solutions.
• Proactively prospect new clients through networking, referrals, lead calls, and community engagement.
• Meet customer financial needs including transactional, servicing, and product requirements.
• Deliver personalized and seamless service while driving branch sales goals.

Skills

Customer service

Sales

Cross-selling

Communication

Relationship building

Teamwork

Digital tools

Problem solving

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Santander US is seeking a Relationship Banker to serve as a trusted advisor, building long-lasting client relationships and offering tailored banking, lending, and investment solutions. You will cross-sell services, resolve issues, and educate customers on digital tools, contributing to branch sales targets and growth.

Applicants must have experience in retail banking or related roles, a strong emphasis on customer service, and the ability to work in a fast-paced environment while meeting