Relationship Banker - Branch Sales & Service

Southern Bank; Poplar Bluff (MO); On-site; USD 34,000 - 52,000; Full time

Job summary

Southern Bank in Poplar Bluff, MO seeks a Personal Banker to serve existing customers, handle transactions, and build lifelong relationships. You will open accounts, cross-sell products, and guide customers through available banking channels while maintaining the department’s standards and compliance.

The role requires a focus on customer service, ethical conduct, and teamwork within a branch environment. Some overtime, weekend, or holiday work may be required.

Qualifications

• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good interpersonal communication skills, including clear speaking and listening.
• Good computer skills and familiarity with basic banking software.
• Excellent customer service skills.

Responsibilities

• Develops new customer relationships and retains existing ones through cross-selling to meet branch goals.
• Manages a welcoming lobby experience and guides customers to the right team member.
• Opens accounts, cross-sells products, and resolves issues to ensure satisfaction.
• Proactively educates customers on access channels and services.
• Participates in business development activities to raise branch visibility.
• Maintains knowledge of bank policies, procedures, and regulatory requirements.

Skills

Positive attitude

Interpersonal communication

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Southern Bank in Poplar Bluff, MO seeks a Personal Banker to serve existing customers, handle transactions, and build lifelong relationships. You will open accounts, cross-sell products, and guide customers through available banking channels while maintaining the department’s standards and compliance.

The role requires a focus on customer service, ethical conduct, and teamwork within a branch environment. Some overtime, weekend, or holiday work may be required.