Relationship Banker & Community Advocate

Southern Bank; Maryville (MO); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Southern Bank in Maryville, MO seeks a Personal Banker who will be the branch focal point for sales, service and referrals, helping customers with transactions and building lifelong relationships. You will open accounts, cross-sell products, and deliver friendly service aligned with our ethical standards.

Youll engage with the community, participate in business development, and support branch goals while maintaining regulatory knowledge and confidentiality in all interactions.

Qualifikationen

• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors.
• Good computer skills; and,
• Excellent customer service skills.

Aufgaben

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals.
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary.
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate.
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction.
• Proactively educates customers on utilizing available access channels.
• Actively participates in business development opportunities to establish visibility in the community and drive business to the branch.
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
• Maintains thorough knowledge of bank policy and procedures required, including processing retail and commercial transactions, and cash handling.

Kenntnisse

Positive attitude

Interpersonal communication

Customer service

Computer skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Southern Bank in Maryville, MO seeks a Personal Banker who will be the branch focal point for sales, service and referrals, helping customers with transactions and building lifelong relationships. You will open accounts, cross-sell products, and deliver friendly service aligned with our ethical standards.

Youll engage with the community, participate in business development, and support branch goals while maintaining regulatory knowledge and confidentiality in all interactions.