Relationship Banker - Branch Sales & Service

Southern Bank; Chillicothe (IA); On-site; USD 38,000 - 46,000; Full time

Job summary

Southern Bank is seeking a Personal Banker at the Chillicothe, MO branch. The role focuses on sales, service and referral opportunities while building lifelong customer relationships.

You will open accounts, assist with transactions, and guide customers to the right products. The position requires strong communication, a customer-first mindset, and the ability to work across channels and communities.

Qualifications

• Demonstrated positive and helpful attitude toward customers.
• Good interpersonal communication skills, including speaking clearly to customers and colleagues.
• Good computer skills.
• Excellent customer service skills.

Responsibilities

• Develops new customer relationships and retains existing ones through cross-selling and servicing customers.
• Handles lobby interactions, directing customers to appropriate team members and encouraging product utilization.
• Owns the customer experience by opening accounts, cross-selling products, and resolving issues.
• Builds relationships through frequent customer contact and proactive follow-ups to ensure satisfaction.
• Educates customers on available access channels and services.
• Participates in business development activities to increase branch visibility and drive traffic.
• Resolves difficult customer situations while maintaining high service standards.
• Maintains knowledge of bank policies, regulatory requirements and product lines across channels.

Skills

Positive attitude

Interpersonal communication

Customer service

Computer skills

Education

High school diploma

Job description

Southern Bank is seeking a Personal Banker at the Chillicothe, MO branch. The role focuses on sales, service and referral opportunities while building lifelong customer relationships.

You will open accounts, assist with transactions, and guide customers to the right products. The position requires strong communication, a customer-first mindset, and the ability to work across channels and communities.