Rehire Client Support Associate

Jackson Hewitt; Gardner (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

401(k) with company match

Teladoc access

Free tax training

PTIN reimbursement

Referral bonuses

Flexible scheduling

Advancement opportunities

Identity theft protection

Job summary

Jackson Hewitt in Gardner, MA is seeking a Seasonal Client Support Associate who thrives in a welcoming, customer-service environment and has excellent communication skills.

You will greet clients, confirm appointments, follow up with prospects, distribute marketing materials, and keep clients engaged during wait times. The role offers flexible scheduling, advancement opportunities, and benefits including Teladoc, 401(k) with company match, and free tax preparation training.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.
• Full-time and part-time positions are available.
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Teladoc access for you and household.
• Free identity theft protection
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & prescription benefits after 1,560 hours
• 401k with Company Match (after first 1,000 hours)

Responsibilities

• Be the friendly face for clients, ensuring exceptional experiences.
• Engage with clients, confirm appointments, follow up, distribute marketing materials, and keep clients engaged.

Job description

• Bonus based on performance
• Opportunity for advancement

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today!

Responsibilities

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our client's journey with us!

Qualifications

• Strong interpersonal and communication skills
• Experience in a fast-paced retail environment
• Basic computer proficiency and ability to troubleshoot
• Prior customer service or sales experience is preferred, but not required
• Willingness to learn and grow in a customer-focused role
• Full-time and part-time positions are available
• Flexible Schedule Options – Work that works for you!
• Work Lotto (Win money for logged shifts)
• Teladoc (Unlimited Teladoc sessions for you and your whole household for $18 per month)
• Free identity theft protection
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities are available for referring qualified candidates
• Free continuing tax education
• Opportunities for advancement within the organization
• Employee referral program
• Medical & Prescription benefit option (eligible to participate after working 1,560 hours annually)
• 401k with Company Match (eligible to participate after working the first 1,000 hours)

Equal Employment Opportunity

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, “Jackson Hewitt” or the “Company,” but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.